11. CONTACTING US

Our Program Director will attempt to answer any questions or concerns you might have, and can be reached at: (416) 762-4857 ext 234 or via email at laurelf@ictschools.com
If you wish to make a formal complaint about our privacy practices, you may make it to:  Att’n:  Program Director, ICT Schools, 2340 Dundas St. West, Unit G-04, Toronto, ON M6P 4A9. The School will acknowledge receipt of your complaint, ensure that it is investigated promptly and that you are provided with a formal decision and reasons in writing.
If you have a concern about the professionalism or competence of our services or the mental or physical capacity of any of our professional staff we would ask you to discuss those concerns with us. If we cannot satisfy your concerns we will provide you with the contact information for the appropriate regulatory body.
This policy is made under the Personal Information Protection and Electronic Documents Act. That is a complex Act and provides some additional exceptions to the privacy principles that are too detailed to set out here. There are some rare exceptions to the commitment set out above.
For general inquiries, the Information and Privacy Commissioner of Canada oversees the administration of the privacy legislation in the private sector. The Commissioner also acts as a kind of ombudsman for privacy disputes. The Information and Privacy Commissioner can be reached at:

112 Kent Street, Ottawa, ON, K1A 1H3
Telephone: 613 995 8210
Toll Free: 1 800 282 1376
www.privcom.gc.ca